Most of our client relationships are measured in decades. That only happens if the first month is honest. Here's exactly what it looks like.
We start with a working call. No slide deck, no MSP bingo. One of our senior engineers (not a salesperson) asks about what's actually broken — the old firewall, the password policy nobody follows, the ticket queue that never closes.
By the end of the call you should have a clear sense of whether we're the right fit, an informal shortlist of things we'd change first, and zero obligation to go further.
If we both want to continue, we run a discovery engagement across your stack: identity, endpoints, servers, network, backup, SaaS footprint, and documentation. It takes about two weeks and it's the same process whether you end up hiring us or not.
What you get at the end is a written assessment — findings ranked by risk and cost-to-fix, in plain English, with dollar estimates. Our clients have used this document to get budget approved, get insurance, and get auditors off their back.
The handoff is where most MSP engagements go sideways — and where we spend most of our process discipline. We onboard in parallel with your current IT provider (or internal IT person), not after them.
Documentation, credential rotation, MDM enrollment, monitoring agents, security tooling, backup agents, and communication channels all go in before anything old goes away. Your team shouldn't notice the switch happened until we tell them it did.
After onboarding, the real work begins. You get a named account team, a monthly check-in with your primary engineer, and a quarterly business review with our vCIO that covers security posture, roadmap, and anything coming down the pike.
Our longest-tenured clients have been with us since 2005. That's the goal — the kind of relationship where we know your team's names, your clients' names, and which of your partners is secretly still using the old Exchange server.
Every ticket, every call, every time. No tier-one queue, no offshore first-touch.
Our tool recommendations are what we'd deploy for our own business. Not what has the best reseller margin.
A ticket closed without a root cause is a ticket that comes back. We'd rather spend the hour once.
If the knowledge only lives in one engineer's head, your environment is a hostage situation waiting to happen.
Jargon is a hiding spot. We explain what we did, why, and what it means, without acronym theater.
We'll tell you when you don't need the thing you're asking for, even if the thing is billable.
A 45-minute conversation with a senior engineer. No slides. No obligation. We'll tell you what we'd do differently.