Our SMS Service allows customers to communicate with our support team via text message. By using this service, you agree to these Terms of Service, which govern the sending and receiving of SMS messages related to technical support, service requests, and ticket updates.
By initiating a text message to our published support number 484.471.7379, you consent to receive SMS messages from us for the purpose of:
You may also opt in during onboarding, via written or verbal consent, or through our client account setup process.
You may stop receiving SMS messages at any time by replying STOP to any message. You will receive a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages from us unless you re-subscribe.
For assistance with our SMS Service, reply HELP to any message, or contact us directly:
The number of messages you receive will vary depending on your support requests and the activity of your open tickets. Messages are transactional and directly related to your IT support services.
We respect your privacy. SMS communications are logged in our support and ticketing systems in accordance with our Privacy Policy. We will not share, sell, or rent your mobile phone number to third parties for marketing purposes.
We are not responsible for any delays, failures, or undelivered messages caused by your carrier or mobile device. The SMS Service is provided "as is" without warranties of any kind.
We may update these Terms of Service from time to time. Continued use of the SMS Service after changes are posted constitutes your acceptance of those changes.
For questions about these Terms of Service, please contact us: